PRIVACY POLICY

INTRODUCTION

Cover Letter Copilot ("Company," "we," "us," or "our") operates the website https://coverlettercopilot.ai (the "Service"). This Privacy Policy explains how we collect, use, and protect your information when you use our AI-powered cover letter generation service.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

INFORMATION WE COLLECT

Personal Information

We may collect the following personal information that you provide directly to us:

• Name and email address when you create an account
• Resume content and work experience information
• Job descriptions and application details
• Payment information for subscription services
• Communications with our support team

Automatically Collected Information

We automatically collect certain information when you use our Service:

• IP address and browser information
• Device type and operating system
• Usage data and interaction patterns
• Cookies and similar tracking technologies
• Log files and error reports

AI-Generated Content

Our AI service processes your resume and job description information to generate personalized cover letters. This processing happens in real-time and helps us improve our AI models and service quality.

HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

• To provide and improve our cover letter generation service
• To process payments and manage subscriptions
• To communicate with you about your account and service updates
• To provide customer support and respond to inquiries
• To train and improve our AI models (using anonymized data)
• To prevent fraud and ensure security
• To comply with legal obligations
• To send marketing communications (with your consent)

AI AND DATA PROCESSING

Cover Letter Copilot uses artificial intelligence powered by OpenAI's services to generate personalized cover letters. When you submit your resume and job description:

• Your data is processed by our AI service to create tailored content
• We may use anonymized versions of successful cover letters to improve our AI models
• Your personal information is never shared with third parties for their marketing purposes
• All AI processing is conducted in accordance with industry security standards

INFORMATION SHARING

We may share your information in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our platform (payment processing, email delivery, analytics)
• AI Services: With OpenAI and other AI service providers for content generation (subject to their privacy policies)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information with third parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

DATA SECURITY

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing through trusted providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

DATA RETENTION

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information is retained while your account is active
• Generated cover letters are stored for your convenience and service improvement
• Payment information is retained as required for tax and accounting purposes
• Usage data may be retained in anonymized form for analytics and service improvement

You may request deletion of your account and associated data at any time.

YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing for direct marketing purposes
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at ben@coverlettercopilot.ai.

COOKIES AND TRACKING

We use cookies and similar technologies to enhance your experience on our Service. These technologies help us:

• Remember your preferences and login status
• Analyze how our Service is used
• Provide personalized content and advertisements
• Improve our Service performance and functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our Service.

THIRD-PARTY SERVICES

Our Service integrates with third-party services including:

• OpenAI: For AI-powered content generation
• Stripe: For payment processing
• Google Analytics: For website analytics
• Email Services: For transactional and marketing emails

These services have their own privacy policies that govern their use of your information. We encourage you to review these policies.

CHILDREN'S PRIVACY

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact us at ben@coverlettercopilot.ai.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: